As the new year approaches, we want to be open with our customers about an important update: a slight increase in our pricing. We understand that price changes can be frustrating, but we believe it’s essential to explain why this decision has become unavoidable. Transparency has always been a cornerstone of our business, and we want you to know the factors behind this adjustment.
Why Are Prices Going Up?
Rising Supplier Costs
The cost of sourcing high-quality ingredients and materials, particularly botanicals, has seen a significant increase. We are committed to using only the best ingredients, and while we’ve absorbed costs as long as possible, we now need to adapt to these changes.
Higher Import Charges
For many of our products, especially herbs, fruits and flowers sourced internationally, rising import duties and delivery tariffs have added to our expenses.
Packaging Cost Increases
Sustainability is non-negotiable for us, and we’ve invested in eco-friendly, recyclable packaging. Unfortunately, these materials have become more expensive over the past year due to raw material shortages and increased production costs.
Investing in Quality and Service
Beyond material costs, we’re committed to providing excellent service, maintaining secure facilities, and ensuring our products meet the highest standards. By adjusting prices, we can continue to prioritise the quality and care you’ve come to expect.
What This Means for You
The price adjustments will implemented early in the new year. We’ve worked hard to keep them as minimal as possible while still ensuring that our business can sustain itself and grow.
Thank You for Your Understanding
We deeply value your trust and loyalty. Your support allows us to continue doing what we love: providing you with products that are safe, ethical, and high-quality. Thank you for standing with us as we navigate these challenges.
If you have any questions about this change, we’re here to chat. Let’s move forward into 2025 with continued trust, care, and excellence.
Warm regards,
Little Hay Co
